Strategic marketing for Service businesses


Most businesses don’t need more marketing. They need to be clearer about what’s actually helping the business move forward.

Where I Add Value

Defining how marketing should support the business, based on growth goals, priorities, and where focus and investment will actually make a difference.

Leading strategy through to execution, bringing in the right specialists when needed and making sure work stays aligned, accountable, and commercially focused.

Establishing the right foundations and working closely with internal teams to build capability, confidence, and consistency over time.

Acting as a strategic sounding board as decisions evolve, helping review performance, pressure-test ideas, and adjust direction as the business changes.

How We Typically Work Together

Every business is different, but most engagements follow a similar shape.

1. Initial Strategy Call

We start with a conversation to understand the business, the goals, and what’s already in place. I’ll be upfront about whether I think I can genuinely add value, or if another approach would make more sense.

2. Direction & Priorities

If it feels like a good fit, we’ll talk through where marketing can play the most useful role, what to focus on first, and what level of involvement is likely will actually move the business forward.

3. Shaped Support

From there, support is shaped around your business. That might be a defined piece of strategic work, ongoing oversight, or more hands-on involvement where it’s needed.

What My Network Says

Aaron Brownlee

Managing Director & Founder – Finance Link NZ

We engaged Mylène to shape and deliver our marketing strategy as the business grew. She brought a strong commercial understanding and helped translate that into meaningful results, including improved lead quality and performance in a short period of time.

Greta Ryan

Founder – Skin Ritual

Mylène has a rare ability to truly understand the business behind the marketing. She brings thoughtful strategy, creativity, and care to her work, and I wouldn’t hesitate to work with her again or recommend her to others.

Jodi Irving

Chief Operating Officer – Overdose

Her ability to drive successful outcomes is second to none. She’s a pleasure to work with. I would highly recommend Mylene in any senior strategic, business or product development role.

How I Support Businesses Across Marketing

These aren’t standalone services or fixed packages. They’re the areas I work across once the role marketing needs to play is clear.

Strategy and Brand

Clear positioning and Direction

Defining how marketing should support the business. From priorities and focus to messaging that makes it easier to be trusted and understood.

Reliable Lead Flow

Paid media and performance marketing focused on lead quality, not just volume. Used when demand needs to be created or shaped intentionally.

SEO / AEO

Being found when it matters

SEO and search visibility aligned to real buyer intent, supported by content that compounds over time rather than chasing short-term wins.

Organic Social

Maintain relevance and consistency

Organic social presence across key channels, used to reinforce positioning, credibility, and consistency rather than chase reach for its own sake.

Analytics & Tracking

Making Confident Decisions

Analytics, tracking, and experienced oversight so performance can be understood properly and decisions aren’t made in the dark.

Email Strategy

Retention, referrals, and lifecycle support

Email marketing and lifecycle strategy designed to support retention, re-engagement, and long-term value.

Bringing in the right expertise

I don’t try to do everything myself. When deeper expertise is needed, I work with trusted specialists who are best-in-class at what they do.

That means you get the right capability for the job, without the cost or complexity of a large agency team – and without losing strategic oversight or accountability.

Tracking & Analytics

SEO & AEO

Email Automation

Web Development

Builds, integrations, and technical implementation

Business Intelligence

Videography & Photography

What’s next

A Good Place To Start.

If you’re at a point where marketing decisions feel more important, and you want an experienced perspective before committing time or budget, a conversation is usually the right next step. We can talk through where you’re at, what you’re trying to achieve, and whether I’m the right person to help.